Return & Refund Policy

Returns & Refunds

At Venus Mobile, we want you to be satisfied with your purchase. If you receive an eligible product that you wish to return, you may request a return according to the policy below.

Return Window

Products may be eligible for return within 7 days from the date of delivery.

To be eligible for a return, the product must be:

Unused and in its original condition
Returned with its original packaging
Free from damage caused after delivery

Return Request

To request a return, please contact our customer support team with your order details.

Phone: +91 98222 43193
Support Hours: 10:00 AM to 10:00 PM

Please keep your order number and relevant product details ready when contacting us.

Return Shipping

For eligible returns, Venus Mobile will bear the return shipping cost.

Our support team will provide you with the necessary instructions for returning the product.

Please do not send a product back without contacting us first.

Refunds

Once the returned product is received and inspected, we will review your return request.

If the return is approved, the refund will be processed to your original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Non-Eligible Returns

A return may not be accepted if:

The product has been used
The product is not in its original condition
The original packaging is missing
The product has been damaged after delivery
The return request is made after the 7-day return period

Need Help?

If you have any questions regarding returns or refunds, please contact us.

Venus Mobile
MG Road, Nashik, Maharashtra, India