Frequently Asked Questions

General Questions

What does Venus Mobile sell?

Venus Mobile offers a range of mobile accessories for customers across India.

Where is Venus Mobile located?

Our store is located at:

Venus Mobile
MG Road, Nashik, Maharashtra, India

Do you deliver across India?

Yes. Venus Mobile currently provides delivery within India only.

Do you offer Cash on Delivery?

No. Currently, Cash on Delivery (COD) is not available.

Orders & Delivery

How can I track my order?

Once your order has been shipped, you will receive the available tracking information. You can use the provided tracking details to check your shipment status.

If you need help, contact our support team with your order number.

How long does delivery take?

Delivery time can vary depending on your location and shipping conditions. Tracking information will be provided after your order has been dispatched, where available.

Can I change my delivery address after placing an order?

If you need to change your delivery information, contact us as soon as possible. We will check whether the change can be made before your order is dispatched.

Returns & Refunds

Can I return a product?

Yes. Eligible products can be returned within 7 days of delivery.

What condition should the product be in for a return?

The product must be unused and in its original packaging.

Who pays for return shipping?

For eligible returns, Venus Mobile will bear the return shipping cost.

How will I receive my refund?

Once the returned product has been received and approved after inspection, the refund will be processed to your original payment method.

How long does a refund take?

After the return is approved, the time required for the refund to appear may depend on your bank or payment provider.

Warranty

Do your products come with a warranty?

Currently, Venus Mobile does not provide a store warranty on its products.

Contact & Support

How can I contact Venus Mobile?

You can contact us at:

Phone: +91 98222 43193
Support Hours: 10:00 AM to 10:00 PM

Do you have an email support address?

Our website currently does not have a customer-support email address listed. You can contact us by phone for assistance.

Still Have Questions?

If you cannot find the answer to your question here, feel free to contact the Venus Mobile support team.

We’ll be happy to help.